Shipping & Returns

Every Victoria Gold Luxe Hair piece is individually inspected and prepared before it leaves us. Orders are processed within 2–3 business days following payment confirmation. During launches, promotions and restocks, processing may take up to 5 business days. You will receive a confirmation email with tracking information as soon as your order has been dispatched.

UK delivery is available for a flat fee of £10. Standard delivery arrives 3–5 business days after dispatch. Tracking is provided with every order and a signature is required upon delivery. Please ensure someone is available to receive your order.

We offer fully insured and tracked worldwide delivery. Estimated delivery times after dispatch: Europe 3–6 business days, North America 4–8 business days, Rest of world 7–12 business days. Complimentary worldwide shipping is available on orders over £250. Orders below £250 are subject to a £25 flat-rate international shipping fee, calculated at checkout. International customers are responsible for any applicable import duties, customs charges and local taxes imposed by their country.

Returns are accepted within 14 days of delivery, provided the item is unused and unworn, unaltered, unwashed, uncut, unstyled, returned in its original packaging, and returned with all original tags attached. Due to hygiene and the nature of our products, hair that has been worn, washed, cut, coloured, chemically treated or styled cannot be returned. To request a return, email thevictoriagold@gmail.com within 14 days of delivery with your order number and reason for return. An exchange can only be processed once the original item has been returned and received by Victoria Gold Luxe Hair; the replacement item will then be arranged, subject to availability.

We do not offer refunds unless an item is faulty. Where an item is confirmed to be faulty, contact thevictoriagold@gmail.com with your order number and details of the issue. If the item is determined to be faulty, we will work with you to arrange an appropriate resolution.

If you experience any issues with your order, delivery or product, contact us as soon as possible at thevictoriagold@gmail.com. Please include your order number and relevant details so our team can assist you as quickly as possible. Every order is carefully prepared and packaged with the attention to detail expected from Victoria Gold Luxe Hair.